OTP not received
OTP not received is a high-intent login and registration query. This page explains what to check before resending codes and makes clear that users should never share OTPs with support or public chats.
Confirm the mobile number, country code, SIM signal, SMS inbox space, device time, and whether SMS filtering is blocking the code. Wait before repeated resend attempts because too many requests can trigger temporary delays.
OTP issues can block registration, login, forgot password, wallet verification, and account review. Record the exact screen and time so support can understand the stage without seeing the code.
This page targets wording users actually search when they cannot receive a code. It should be monitored in GSC for high impressions and low CTR once verification is available.
FAQ
Possible reasons include wrong number, weak SIM signal, SMS filtering, resend limits, network delay, or account review.
No. OTP codes should stay private and should only be entered into the verified input screen.
Yes. OTP issues can block forgot password and account recovery flows.
Share masked phone number, issue time, device/browser, and the error step, but not the OTP code or password.