Why an account may be under review
Review can be triggered by repeated OTP requests, password reset attempts, wallet mismatch, device changes, payment disputes, incomplete verification, or platform-side safety checks. Exact account status must come from verified support.
- Check whether the issue appears at login, payment, withdrawal, or password reset.
- Save the time, route used, error text, and device details.
- Prepare masked screenshots with private data hidden.
- Do not share OTP, password, wallet PIN, or full identity documents.